Outsourcing, externalize monitoring and maintenance of your cloud infrastructure
The daily management of your IT infrastructure is time-consuming, and you want to refocus on your core business? Padok offers tailored outsourcing solutions for all situations, including IT supervision.
Externalize management of my infrastructure
Why outsource the management of your IT infrastructure?
Development & productivity
They want developers and ops teams to refocus on their core business to deliver new features faster.
Stability
They need a perfectly stable infrastructure without downtime, especially during events like marketing campaigns.
On-call
They want to relieve DevOps teams from on-call duties during nights, weekends, and holidays. Outsourcing IT management provides employees with a better work-life balance and simplifies HR/legal processes for the company.
External expertise
They want to be advised by experts on their technology usage and benefit from a quality framework to identify improvements in their infrastructure.
Our modular outsourcing offers
We offer IT outsourcing solutions based on a Lego model. You choose, according to your situation and needs, one or more blocks and the bricks that will compose each of them. Here are our 3 blocks.
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Maintain
This block ensures the daily maintenance of your infrastructure and its optimization to enhance performance and cost. Depending on your outsourcing needs, you can choose one or more bricks from: Maintain Maintenance, Maintain Recommendations, Maintain Governance, Maintain FinOps, and Maintain HDS. With Maintain Maintenance, we perform updates or version upgrades of your DevOps tools. Maintain Recommendations provides quarterly optimization recommendations based on our quality framework. Maintain Governance offers access to health indicators of your infrastructure that will be monitored monthly. Maintain FinOps helps identify unused resources to reduce your cloud infrastructure costs. Lastly, Maintain HDS ensures compliance with HDS standards (mandatory if hosting health data).
React
This block ensures incident reaction. You can choose one or more bricks to shape this block to perfectly meet your outsourcing needs. The bricks include: React Support, React Incident, React SecOps, and React Event. React Support allows you to contact our experts anytime for help on any infrastructure-related topic. With React Incident, we monitor your cloud infrastructure, directly intervene in case of incidents, and conduct a post-mortem to prevent a recurrence. React SecOps provides you access to a security champion for your cybersecurity needs. React Event offers heightened monitoring during your marketing events (product launches, flash sales, promotions, etc.) to handle the increased load.
Change
This block allows your infrastructure to evolve according to your business needs and those of your technical teams, such as migrating to new technology, improving your CI/CD pipeline, etc. Change ensures intervention time by our DevOps experts to evolve your infrastructure according to its quality level and your needs.
Some examples of outsourcing offers
A Lego offer: Choose 1 to 3 blocks (React, Maintain, Change). And within these blocks, select the bricks you need. All our clients have different offers. However, we've identified 3 trends among our clients as follows:
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You have sensitive or health-related data Our customers : Biotech (Biogroup), Investment banks (BPIFrance, BNP Paribas) Contact us |
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| REACT: 4 complementary outsourcing bricks. Whether you need an outside eye or on-call resources, our experts can meet your needs. | |||
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React support Access to DevOps and DevSecOps experts to meet your infrastructure requirements |
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React incident Infrastructure outsourcing (monitoring and blackbox alerting) and incident response |
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React Event Temporarily increase your resources and monitor the event to ensure that it runs smoothly |
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Frequent peak loads (e-commerce, influencers) | Frequent peak loads (e-commerce, influencers) |
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React SecOps On-call DevSecOps expert |
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| MAINTAIN: 5 bricks in this block. We can help you optimize your infrastructure or comply with ISO and HDS standards. | |||
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Maintain entretien Regular optimization of your infrastructure for updates, version upgrades, or quota increases. |
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Maintain recommandation Proactive expert advice to optimize the quality of your infrastructure. |
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Maintain gouvernance Reporting on the health status of your infrastructure. |
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Maintain FinOps Reporting, analysis, and cost optimization recommendations. |
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Maintain HDS & ISO27001 HDS/ISO compliance implementation and targeted managed services |
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| CHANGE: Our experts implement the recommendations upon request. | |||
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Staying at the forefront of technology
Google Cloud
Kubernetes
Docker
Microsoft Azure
Amazon Web Services
Prometheus
HDS certification
This certification allows us to build and manage cloud infrastructures for projects involving health data.
ISO27001 certification
The ISO/IEC 2001 certification strengthens our cybersecurity expertise, ensuring protection against data loss, theft, or alteration.
Our partners
Google Cloud, Amazon AWS, Azure, OVHcloud, Kubernetes, and datadog partner with us to offer modular cloud outsourcing services.
Why choose Padok
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Control over your outsourced infrastructure
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Monitoring dashboard for a user-centric experience
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99.9% infrastructure availability commitment
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Post-incident post-mortem for continuous improvement
"The new monitoring system enabled us to resolve significant IT issues and save a whole day's worth of work! Without it, pinpointing the source of errors would have been impossible."
Alexis Raguin
Head of DevOps
"Padok has been supporting us for over 2 years in managing our infrastructure. Thanks to them, we've been able to rapidly address our growth challenges while considering our constraints. This project is a true success!"
Benoit Dussaux
Chief Digital Officer
"Padok immediately stood out thanks to their technical expertise. You can feel that the team is in complete control!"
Oussama Gastil
DevOps Engineer
"Padok was able to increase the robustness of our infrastructure with an organized, competent, supportive, and highly involved team!"
Damien Leroux
CTO
"The team has been incredible and 100% up to all our challenges!"
Sébastien Monchamps
CTO Online Banking
Each intervention follows the following process
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Scoping
Our experts rely on your business and operational challenges to implement tailor-made IT outsourcing. We monitor and optimize what matters to you, based on your SI (System Information) constraints. For example, if you're losing users in the subscription process, we'll focus our efforts there.
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Setup
Once the outsourcing need is well defined, our experts perform an infrastructure audit to assess its health. The remediation phase follows to bring the infrastructure up to the expected quality level. Next, our experts install monitoring probes based on your business and operational needs. For example, on the subscription process to track any user incidents. Our experts also provide you access to the ticketing tool for tracking and ensuring responses to your requests.
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Maintain
Every quarter, our experts provide you with infrastructure improvement recommendations. During the quarterly meeting, we review with you the number of acquired customers, product and technical evolutions, upcoming events, your business challenges, technical modifications made and planned, and recommendations based on interventions. Together, we prioritize outsourcing initiatives.
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React
In case of production incidents, we immediately intervene to restore your platform. Once the incident is over, we produce a post-mortem explaining what happened and recommend measures to prevent recurrence.
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Change
Change involves adding a new technical brick or evolving a component of your infrastructure. This component can be added following monthly recommendations to enhance your infrastructure's quality, or at your request at any point during our collaboration based on your needs. We estimate the request and seek your confirmation to schedule and proceed.
Externalize management of my infrastructure
Outsourcing deliverables
Here are some of the deliverables that we provide to our clients based on the chosen IT managed services.
ROSE quality score
HDS/ISO compliance framework (maintain HDS & ISO)
We've created a framework called YAMAS to make HDS/ISO compliance elements transparent and accessible. You can easily identify where you stand and what remains to be done.
Datadog dashboard
At the start of our outsourcing projects (excluding React Support), we place probes on your critical pathways simulating the journey of a user on your platform. We provide you access to the Datadog Dashboard so you can also monitor what's happening on your infrastructure.
Post-mortem (react incident)
Whenever an incident occurs, we produce a post-mortem explaining what happened and providing recommendations to prevent recurrence.
Ensuring your success
Because your success is important to us, we commit to giving you all the keys to succeed in your outsourcing:
User journey monitoring to watch what impacts your activity
Cloud and build experts to quickly and sustainably resolve your incidents
Personalized support to adapt your infrastructure to your needs
Concrete and prioritized recommendations
Outsourcing managed services
BPIfrance is a public investment bank that supports businesses in thinking bigger. They recently launched a new product on the market - an online bank for entrepreneurs. Their promise: fast financing solutions for all your projects. To ensure excellent customer satisfaction, BPIfrance turned to Padok to manage its cloud infrastructure and ensure high platform availability.
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Key points
- The online banking platform must support 70,000 users and 10,000 subscriptions per month.
- Critical user journey defined with BPIfrance: electronic signature and disbursement completed.
- Empower developers to independently deploy new features.
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Results
- 62 probes installed on 8 BPIfrance infrastructures
- 99.9% production uptime
- 90 developers self-sufficient in deployments due to an improved CI/CD pipeline
